Don Jones

Tech | Career | Musings

Most companies of almost any size these days have several functions that are considered overhead. Now, it’s important to understand, from a business perspective, what “overhead” actually means. The expenses of a business that are not attributable directly to the production or sale of goods or services. For example: Real estate (e.g., rent, property taxes, …

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I’m sure you’ve read the Comcast horror story about customer retention; if not, give it a quick skim. I contrast that with the Quicken Bill Pay service I recently cancelled. They were polite, assuring me immediately that they’d cancel my service, add a free month so I could transition bills as needed, and welcomed any …

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The vendor community – Microsoft included – has done a horrible job of explaining what “private cloud” is supposed to mean. So horrible, in fact, that the term has become yet another hated marketing buzzword. But in reality, “private cloud” means something important, innovative, and disruptive. It means the end of our users hating IT. …

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